Privacy Policy

Privacy Policy – Peshawari Chappal

Last Updated: 15/11/2025

Welcome to Peshawari Chappal.
We are committed to safeguarding your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, handle, and protect your data when you visit our website or purchase our products.

This policy applies to all users of our website, customers, and visitors.

1. Information We Collect

We collect different types of information to provide you with a smooth shopping experience:

1.1 Personal Information

Collected when you create an account, place an order, or contact us:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Payment Details (processed securely by third-party payment processors)

1.2 Order & Transaction Information

When you purchase from us:

  • Items purchased

  • Order total

  • Transaction ID

  • Payment method

  • Date & time of order

  • Delivery details

1.3 Automatically Collected Information

When you visit our website:

  • IP address

  • Device information (mobile, desktop, tablet)

  • Browser type and version

  • Operating system

  • Pages viewed

  • Time spent on the website

  • Referral links

  • General location information

This information helps us analyse website performance and improve user experience.

1.4 Cookies & Tracking Technologies

We use cookies for:

  • Saving cart items

  • Remembering login information

  • Personalizing product recommendations

  • Website analytics

  • Advertising performance (Google, Facebook Pixel, etc.)

You can disable cookies in your browser settings at any time.

2. How We Use Your Information

We use your information for the following purposes:

2.1 Order Processing

  • To confirm and deliver your order

  • To send order updates and tracking details

  • To verify payment and prevent fraud

2.2 Customer Support

  • To answer your questions or concerns

  • To process returns, refunds, and exchanges

2.3 Marketing & Communication

  • To send promotional offers, updates, and newsletters (only if you subscribe)

  • To show personalise ads based on browsing behaviour

2.4 Website Improvement

  • To analyse usage trends and customer behaviour

  • To improve design, speed, and product recommendations

2.5 Legal Requirements

  • To comply with applicable laws and regulations

  • To prevent fraud, unauthorised access, or abuse of our services

3. How We Share Your Information

We respect your privacy — we never sell your data.

However, we may share your information with trusted partners:

3.1 Delivery & Logistics Partners

To fulfil your order:

  • Courier companies

  • Warehousing and packaging services

3.2 Payment Processors

For secure payments:

  • Easypaisa, JazzCash, Bank gateways

We do not store your full card details.

3.3 Service Providers

Used for website performance, analytics, and marketing:

  • Email service providers

  • Advertising platforms (Google, Meta, etc.)

3.4 Legal Compliance

If required by law, we may share information with:

  • Government authorities

  • Law enforcement agencies

4. How We Protect Your Information

We use strict security measures to keep your data safe:

  • Encrypted payment processing

  • Secure server hosting

  • Firewall and malware protection

  • Regular security audits

  • Restricted access to customer data

  • Strong password protection on admin dashboards

Although we work hard to protect your data, no online method is 100% foolproof.

5. Your Rights as a Customer

You have full control over your personal information. You may request:

  • Access to the personal data we hold

  • Correction of incorrect or outdated information

  • Deletion of your account and personal data

  • Unsubscribe from marketing

  • Limit the use of cookies

  • Download your data (on request)

To request any of the above, email us at peshawarichappal-web@gmail.com.

6. Data Retention

We keep your data only as long as needed:

  • Order records: for tax/accounting reasons

  • Customer accounts: until you request deletion

  • Marketing data: until you unsubscribe

7. Payment Information

We do not store your complete card information.

All payments are processed securely by:

  • Trusted third-party gateways

  • PCI-DSS compliant processors

Your payment information is encrypted and safe.

8. Third-Party Links

Our website may contain links to external websites (blogs, ads, social media).
We are not responsible for their content or privacy practices.

9. Children’s Privacy

Our website is not intended for children under 13 years old.
We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We may update this policy from time to time due to:

  • Legal requirements

  • New features

  • Business updates

Any changes will be posted on this page with a new “Last Updated” date.

11. Contact Information

If you have any questions about this Privacy Policy, feel free to contact us:

Peshawari Chappal
Email: peshawarichappal-web@gmail.com
Phone: 0321-2281779